Return Policy

We want you to be happy with your handmade cards and printed stationery. This return policy applies to orders delivered within Great Britain and the United Kingdom. We are based in London, England. It covers greeting cards, wedding invitations, save the dates, place cards and personalised prints sent to addresses in England, Wales, Scotland and Northern Ireland.

Service area

We deliver handmade cards and printed materials across the UK. Returns and refunds under this policy apply only to orders shipped to addresses within Great Britain (England, Wales, Scotland, Northern Ireland). Our studio is in London, England. If you have received faulty or incorrect greeting cards, wedding stationery or personalised prints anywhere in the United Kingdom, please follow the steps below.

Standard products

If you receive a product that is faulty or not as described (e.g. greeting cards, ready-made printed materials), please contact us within 14 days. We will arrange a replacement or refund. Items must be returned in their original condition. This applies to customers in England, Wales, Scotland and Northern Ireland.

Custom and personalised orders

Orders made to your specification (e.g. custom text on wedding invitations, personalised prints with names, bespoke stationery) cannot normally be returned unless they are faulty or we have made an error. Please check your proof or details before confirming. Our handmade cards and wedding stationery are made to order in London and sent across the UK.

How to return

Contact us via the contact page with your order details. We will tell you where to send the item in Great Britain. Refunds are processed within 14 days of us receiving the return. Our contact details are on the contact page (London, UK). Returns of greeting cards, wedding stationery or personalised prints should be sent to our London address. This policy applies to all UK customers in England, Wales, Scotland and Northern Ireland.

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